Frequently Asked Questions

Here are some answers to the most frequently asked questions. If you don't find the question/answer you're looking for, just contact us and we'll be very happy to help you.

 

Why can't I see any prices?

This is a trade/wholesale only website, therefore, to be able to see our prices you need to sign in on the SHOP page.

 

How do I place an order?

Add the products to your shopping cart and checkout as usual, choosing your shipping option and payment method.

  1. If there is no shipping option for your location, choose ‘Bank Transfer’ in the payments section.

  2. Once your order is received, we will calculate the best delivery cost and send a new invoice, including shipping, along with payment options.

  3. If you agree with the invoice, settle the payment and we will send your soaps quickly.


 

Questions about our products

Are your products tested on animals?

Absolutely Not. Our soaps are not tested on animals and there are no animal-based ingredients in our soaps, with the exception of Honey and Donkey milk soaps.

 

Our products are made by local artisans using traditional methods in the Provence region of France, with the exception of Aleppo soap, which is made in Syria.

Where are your products made?

 

Are your soaps triple-milled?

Yes. Our soaps are triple-milled to ensure a consistency of colour, texture and scent, right through to the centre of the soap.

 

Tetra-sodium EDTA is a preservative and a chelating ingredient used to stabilise the colour and the fragrance of the soap. Tetra-sodium EDTA is an amino acid compound, commonly used as a food ingredient. This preservative is not used in the Marseille cubes or in the Aleppo soaps, as they have no colour or scents to stabilise. 

Do your soaps contain preservatives?


 

Order Information

You can sign in to your account at any time to check the status of your order and see your tracking details.

Once your order has been shipped you will see your tracking details displayed. Just copy the tracking number into the track field on the relevant website, i.e. Fedex.com.

Alternatively please contact us here or telephone 0033 952 92 32 47 – Monday to Friday 9 am to 10 pm (France time).

How can I check the status of my order?

 

Please call 0033 952 92 32 47 Monday to Friday 9 am to 10 pm (France time) or contact us here We cannot guarantee that cancellations or changes will be possible if your order has already been processed, but we'll try our best.

How can I change or cancel my order?

 

Shipping Information

Please see our Shipping Details Here

How much will it cost to ship my item?

 

Many of the carriers we use won't ship to P.O.Boxes, as a signature is required on delivery.

Why don't you ship to P.O. Boxes?

 

Yes, we do. We ship almost worldwide. If your country is not listed on the shipping page, please contact us to let us know where you would like delivery to and we'll find a price for you.

Do you ship internationally?

 

My Account

Yes, simply sign in to your account and you will then be able to modify your personal information.

Can  I modify my personal information?

 

Security Questions

At French Soap Wholesale Ltd, we understand how important security is to you. To help ensure that your shopping experience is safe, simple and secure, we use industry-standard Secure Socket Layer (SSL) technology.

When you place an order at French Soap Wholesale Ltd, sensitive information such as your name, address and credit card details are automatically encrypted. SSL employs 128-bit encryption and is the most advanced consumer online security technique to date. When SSL is enabled on a website, you will see a padlock at the top of your browser before the https://.

Is it safe to use my credit card on your website?

 

The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at any time by logging in to your account.

Is it safe to give you my email address?