In Brief
- All Prices exclude VAT and carriage charges
- Our minimum order amount is just €165 (approx. £150)
- Payments by Bank Transfer, Paypal or Credit/Debit card
- Orders typically expedited within 3 working days, often a lot sooner
- All our products are vegetable-based and never tested on animals.
We ask you to consult the following very simple terms and conditions before placing an order. We are obliged to add these; however, we prefer to use our common sense in all situations. If you have a particular question or you would like more information on our products, we'd love to help you so please don't hesitate to get in touch.
In Full
Minimum Order
At present we have a minimum order of just 165€ (approx. £150)
Our Prices
Our prices are excluding VAT and carriage charges.
- All customers in the UK will no longer be charged VAT on the website, however, the VAT will be collected by the courier when the goods arrive.
- If you are VAT registered in the European Union, let us know your VAT number. Your orders will exclude VAT.
- If you are outside of the European Union, your orders will automatically exclude VAT.
The prices will never alter during the order process. However, we do reserve the right to modify them, (increase or decrease), if the manufacturing costs change. We will, of course, contact you to keep you informed of any price changes.
Bulk Discounts
These discounts are automatically applied when you spend* over a certain amount:
*excluding VAT and shipping
Over 300€ - 2% discount
Over 500€ - 3% discount
Over 1000€ - 4% discount
Over 1500€ - 5% discount
Over 10000€ - 7.5% (Payment by Bank Transfer Only)
Delivery charges
Shipping is at cost based on gross weights (i.e. including packaging). See shipping charges here. If your country is not listed, please contact us, and we will find the best price available for your country.
Also, if there is anything that might cause the driver a problem during delivery (such as entry codes or a wild goose), please let us know.
Post-Brexit
If your order is over 150€ (£135) then we will no longer collect the VAT due for your order. VAT will be collected by the courier at the time of delivery plus a small admin charge (around £10).
It is important that you understand this as if you refuse to pay the VAT, your order will be returned to us. When we receive the order, we will refund your payment minus any costs incurred to us, ie: shipping and/or additional admin charges.
Payment Requirements
We accept payment by bank transfer, credit/debit card or through Paypal. You don't need to hold an account with Paypal to use this method. (See the end of this page for details)
Payment for all orders is required before orders are shipped.
Lead Time (Turnaround Time)
As soon as we receive your order and payment, we endeavour to send it within 2-3 days. Most of the time, we will prepare and ship your order within a couple of days; however, in busy periods, as humans, we can be slowed down a little. Please be patient :)
We will always contact you to keep you informed of any delays or if any products are out of stock. If a product is unavailable, we will typically contact you immediately. You have the option to exchange it for another product, or to receive a partial refund for that product.
Our Products*
Our products are handmade by artisans using traditional methods. Therefore, their form can never be exact. Colours, scents, inscriptions and weights may differ slightly. We cannot accept these as valid reasons for refusing the order or asking for discounts. Besides, this is a big part of the beauty of handmade French soaps, that they can never be perfect. Only factory-made soaps can be perfect, and we don't like those, do we?
*Please note: All of our soaps have EU/UK certification for safe use. In any country outside of the EU, it is the responsibility of the importer to acquire any additional certification explicitly needed for their country.
Returns Policy
French Soap Wholesale Ltd is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us with photos of the damages and the parcel. After this time, French Soap Wholesale Ltd. cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.
In the case of justified claims, we must replace the product(s). The buyer then renounces their right to any other indemnity or pursuit.
In the case of a claim or dispute, please contact us by email.
If any of the above changes, you will be notified.
No Longer Want Your Soaps?
According to Law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging, without being used or degraded. The buyer is responsible for any carriage charges incurred.
Our Address
The Natural French Soap Company
44 Bis Avenue Du Docteur Dupont
86320 LUSSAC LES CHATEAUX
FRANCE
Tel: 0033 986 21 04 65 Call us, and we'll call you straight back
Payment Methods
Credit/Debit Card
We accept safe and secure credit/debit cards transactions online through Stripe.
PayPal
Paypal is another secure method of payment, which avoids the need to pass your card details over the phone. You do not need a PayPal account to pay using your credit/debit card. Also, paying through Paypal offers you extra protection.
Bank Transfer
Euros:
BIC: TRWIBEB1XXX
IBAN: BE52 9670 3052 0509
Account Holder: Natural French Soap
Bank Address: TransferWise Europe SA, Avenue Louise 54, Room S52, Brussels 1050 Belgium
OTHER CURRENCIES
Payments are by default in EUROS. However, if you prefer to pay by bank transfer using one of the following currencies, please let me know. I will send you the correct amount in your preferred currency.
Please make your bank transfer into one of the following bank accounts:
FROM UK BANK ACCOUNTS (GBP):
UK Sort Code: 23-14-70
Account Number: 11379978
Account Holder: Natural French Soap
Bank Address: TransferWise, 56 Shoreditch High Street, London, E1 6JJ United Kingdom
FROM USA BANK ACCOUNTS (USD):
Account number: 9600000000198394
Wire Routing Number: 084009519
Account Holder: Natural French Soap
Address: TransferWise, 19 W 24th Street, New York 10010. United States
If you have any questions at all, we're here to help.