All Prices exclude VAT and carriage charges
Our minimum order amount is just £150
Payments by Bank Transfer, Paypal or Credit/Debit card
Orders normally expedited within 5 working days, often a lot sooner
All our products are vegetable based and never tested on animals.
We ask you to consult the following very simple terms and conditions, before placing an order. We are obliged to add these, however, we prefer to use our common sense in all situations. If you have a particular question or you would like more information on our products, we'd love to help you so please don't hesitate to get in touch:
At present we have a minimum order of just £150
Our prices are excluding VAT and carriage charges.
All customers in the UK will be charged VAT.
If you are VAT registered in the European Union (excluding the UK), let us know and no VAT charges will be added.
If you are outside of the European Union, no VAT charges will be added.
The prices will never alter during the order process, however, we do reserve the right to modify them, (increase or decrease), if the manufacturing costs change. We will, of course, contact you to keep you informed of any price changes.
These discounts are automatically applied when you spend* over a certain amount:
*excluding VAT and shipping
Over £300 - 2% discount
Over £500 - 3% discount
Over £1000 - 4% discount
Over £1500 - 5% discount
The carriage is charged at cost based on gross weights (i.e. including packaging). Shipping charges can be found here. If your country is not listed, please contact us and we will find the best price available for your country.
Also, if there is anything that might cause the driver a problem (such as entry codes), please let us know.
We accept payment by bank transfer or Paypal Payment, which can be paid using most credit/debit cards. You don't need to hold an account with Paypal to use this method. (See end of document for details)
Payment is required in advance and cleared funds are needed before goods are dispatched.
Lead Time (Turnaround Time)
As soon as we receive your order and payment, we endeavour to send it within a week. Most of the time, we will send your order a lot sooner, however, on occasion, we receive many orders at the same time and this can slow us down.
We will always contact you to keep you informed of any delays or if any products are out of stock. If a product is unavailable, we will normally contact you immediately. You have the option to exchange it for another product, or to receive a partial refund for that product.
Our products are handmade by artisans using traditional methods. This means that their form can never be exact. Colours, scents, inscriptions and weights may differ slightly. We cannot accept these as valid reasons for refusing the order or asking for discounts. Besides, this is a big part of the beauty of handmade French soaps, that they can never be perfect. Only factory-made soaps can be perfectly formed and we don't like those, do we?
*Please note that all our soaps are registered for safe use according to EU regulations. In any country outside of the EU, it is the responsibility of the importer to acquire any additional certification needed specifically for their country.
French Soap Wholesale Ltd is responsible for getting your order to you safely. If any items arrive damaged, please notify us within 5 days of arrival for replacements or a credit. Please email us with photos of the damages and the parcel. After this time, French Soap Wholesale Ltd. cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.
No Longer Want Your Soaps?
According to Law, you have 7 days from receipt of your order to return in their original packaging, without being used or degraded, any of your products to the address below. The buyer is responsible for any carriage charges incurred. In the case of justified claims, we are required to replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. In the case of a claim or dispute, please contact us by email.
Any of the above can be changed at any time, but you will be notified of any changes.
French Soap Wholesale Ltd
44 Bis Avenue Du Docteur Dupont
86320 LUSSAC LES CHATEAUX
Tel: 0033 986 21 04 65 Call us and we'll call you straight back
Please make your bank transfer into one of the following bank accounts:
From UK Bank Accounts (GBP):
UK Sort Code: 23-14-70
Account Number: 20152247
Account Holder: French Soap Wholesale Ltd
Bank Address: TransferWise, 56 Shoreditch High Street, London, E1 6JJ United Kingdom
From European Bank Accounts (EUROS):
Bank code (SWIFT / BIC): DEKTDE7GXXX
IBAN: DE81 7001 1110 6050 3768 08
Account Holder: French Soap Wholesale Ltd
Bank Address: Deutsche Handelsbank, Elsenheimer Str. 41, München. 80687 Germany
From USA Bank Accounts (USD):
Account number: 8310022960
Wire Routing Number: 026073008
ACH Routing Number: 026073150
Account Holder: TransferWise FBO French Soap Wholesale Ltd
Address: TransferWise, 19 W 24th Street, New York 10010. United States
We accept credit/debit cards transactions online through Paypal (you don't need a Paypal account). Please see below...
This is a secure method of payment, which avoids the need to pass your card details over the phone. You do not need a PayPal account to pay using your credit/debit card. Also, paying through Paypal offers you extra protection.
If you have any questions at all, we're here to help.