French Soap Wholesale orders are prepared and dispatched directly from our supplier in Marseille.
We do not hold the soaps in a separate warehouse and then resend them to you. This direct-dispatch model keeps the supply chain simple and gives retailers access to a much broader range of products.
Where are orders dispatched from?
All orders are prepared and packed in Marseille, France.
Once your order has been received and is ready to process, our supplier picks and packs the products before creating the shipment with the carrier.
How long does dispatch take?
There is normally a short preparation period between placing your order and the carrier collecting it.
During this time, your order may be:
- checked against stock availability
- picked and packed
- prepared for export where necessary
- assigned a shipping label
- handed over to the carrier
Tracking is usually created once the shipment has been booked with the carrier, so it may not appear immediately after you place your order.
How much does delivery cost?
Delivery charges depend on:
- destination country
- parcel size and weight
- number of boxes
- carrier rates
- any special shipping requirements
The applicable shipping charge will be shown as part of the ordering process where available.
For some destinations or larger orders, shipping may need to be confirmed separately.
Do you ship internationally?
Yes.
We regularly supply retailers in:
- the United Kingdom
- European Union countries
- the USA
- Canada
- other international destinations
International orders may be subject to VAT, import duties, customs charges or local taxes depending on the destination.
These are covered separately in our Help Centre article on VAT, Duties and Import Charges.
Can I use my own courier?
Normally, orders are shipped using the carrier arrangements available through our Marseille supplier.
If you have a specific delivery requirement, contact us before placing the order and we’ll let you know whether an alternative arrangement is possible.
What happens if something is out of stock?
Occasionally, a product may become unavailable after an order has been placed.
If this happens, we’ll contact you as soon as possible to explain the situation and agree the best solution.
Depending on the order, that may mean:
- removing the unavailable item
- substituting it with an agreed alternative
- waiting briefly for replenishment
- adjusting the order before dispatch
When will I receive tracking?
Tracking information becomes available once the carrier has created the shipment.
It is normal for there to be a delay between the order being placed and tracking appearing.
Once the tracking number is available, you’ll be able to follow the parcel through the carrier’s network.
What if my parcel is delayed?
Carrier delays can occasionally happen, particularly with international shipments.
If tracking has not updated for an unusual period, contact us and we’ll help investigate the shipment.
Still need help with delivery?
Email us at hello@frenchsoapwholesale.com and we’ll be happy to help.