Retailer Help Centre

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Everything you need to open an account, place an order, understand our soap ranges, arrange delivery and sell French soaps successfully.

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Accounts & Ordering

Trade accounts, placing orders, minimums and payment information.

Products & Pack Sizes

Soap ranges, box quantities and choosing the right products.

Delivery & International Orders

Shipping, tracking, VAT, customs and overseas orders.

Problems WIth an Order

Help with damaged, missing or incorrect goods.

Selling Advice

Fragrances, first orders and advice to help your soaps sell.

All Help Articles

Browse the complete Help Centre and view every article in one place.
Damaged, Missing or Incorrect Goods
Damaged, Missing or Incorrect Goods
If something arrives damaged, is missing from your order, or you receive the wrong item, contact us as soon as possible. We’ll review the issue and work with you to... Read more...
Choosing Fragrances and First-Order Recommendations
Choosing Fragrances and First-Order Recommendations
Not sure which French soaps to order first? A balanced selection of familiar favourites, fresh fragrances and a few more unusual scents is usually the best place to start. Read more...
Understanding the Different Soap Ranges
Understanding the Different Soap Ranges
French Soap Wholesale offers several distinct French soap ranges, from colourful 125g fragranced soaps to traditional Savon de Marseille, donkey milk and Aleppo soaps. Here’s a simple guide to choosing... Read more...
Tracking Your Order
Tracking Your Order
Tracking becomes available once your order has been packed and the carrier has created the shipment. Here’s what to expect and what to do if tracking appears delayed or stops... Read more...
VAT, Duties and Import Charges
VAT, Duties and Import Charges
VAT, customs duties and import charges can vary depending on where your business is located. Here’s a simple guide to what may apply when ordering from French Soap Wholesale. Read more...
UK, EU and International Orders
UK, EU and International Orders
French Soap Wholesale supplies retailers in the UK, across the EU and internationally. Here’s how cross-border ordering works and what to expect when your soaps are dispatched from Marseille. Read more...
Delivery and Shipping
Delivery and Shipping
French Soap Wholesale orders are prepared and dispatched directly from Marseille. Here’s how shipping works, when tracking becomes available, and what to expect before your order leaves our supplier. Read more...
Payment Methods and Payment Terms
Payment Methods and Payment Terms
Payment options depend on your trade account and will be shown at checkout. Most new French Soap Wholesale accounts begin without credit terms, although alternative arrangements may be agreed for... Read more...
Box Quantities and Pack Sizes
Box Quantities and Pack Sizes
Most French Soap Wholesale products are supplied in complete wholesale boxes or packs rather than as individual soaps. Here’s how our box quantities work and where to find the correct... Read more...
Minimum Order Value
Minimum Order Value
Our minimum direct wholesale order is €175. Here’s how it works, what counts towards the minimum, and a few easy ways to build a balanced first order. Read more...
How to Place an Order with French Soap Wholesale
How to Place an Order with French Soap Wholesale
Ordering from French Soap Wholesale is straightforward. Sign in to your approved trade account, choose your soaps and pack quantities, reach the €175 minimum order, and submit your order online. Read more...
How to Open a French Soap Wholesale Trade Account
How to Open a French Soap Wholesale Trade Account
Opening a French Soap Wholesale trade account is quick and free. Here’s how to apply, what happens after you submit your application, and how to start ordering once your account... Read more...