Retailer Help Centre

How Can We Help.

Everything you need to open an account, place an order, understand our soap ranges, arrange delivery and sell French soaps successfully.

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Accounts & Ordering

Trade accounts, placing orders, minimums and payment information.

Products & Pack Sizes

Soap ranges, box quantities and choosing the right products.

Delivery & International Orders

Shipping, tracking, VAT, customs and overseas orders.

Problems WIth an Order

Help with damaged, missing or incorrect goods.

Selling Advice

Fragrances, first orders and advice to help your soaps sell.

All Help Articles

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Damaged, Missing or Incorrect Goods

Damaged, Missing or Incorrect Goods

If something arrives damaged, is missing from your order, or you receive the wrong item, contact us as soon as possible. We’ll review the issue and work with you to...