Retailer Help Centre

How Can We Help.

Everything you need to open an account, place an order, understand our soap ranges, arrange delivery and sell French soaps successfully.

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Accounts & Ordering

Trade accounts, placing orders, minimums and payment information.

Products & Pack Sizes

Soap ranges, box quantities and choosing the right products.

Delivery & International Orders

Shipping, tracking, VAT, customs and overseas orders.

Problems WIth an Order

Help with damaged, missing or incorrect goods.

Selling Advice

Fragrances, first orders and advice to help your soaps sell.

All Help Articles

Browse the complete Help Centre and view every article in one place.
Tracking Your Order
Tracking Your Order
Tracking becomes available once your order has been packed and the carrier has created the shipment. Here’s what to expect and what to do if tracking appears delayed or stops... Read more...
VAT, Duties and Import Charges
VAT, Duties and Import Charges
VAT, customs duties and import charges can vary depending on where your business is located. Here’s a simple guide to what may apply when ordering from French Soap Wholesale. Read more...
UK, EU and International Orders
UK, EU and International Orders
French Soap Wholesale supplies retailers in the UK, across the EU and internationally. Here’s how cross-border ordering works and what to expect when your soaps are dispatched from Marseille. Read more...
Delivery and Shipping
Delivery and Shipping
French Soap Wholesale orders are prepared and dispatched directly from Marseille. Here’s how shipping works, when tracking becomes available, and what to expect before your order leaves our supplier. Read more...