Once your French Soap Wholesale order has been prepared and booked with the carrier, tracking information will become available.
Because orders are packed and dispatched directly from Marseille, there is normally a short gap between placing your order and receiving tracking details.
When will I receive tracking?
Tracking is usually created after your order has been picked and packed.
Before that happens, your order may still be:
- being checked against stock availability
- picked from the supplier’s stock
- packed for dispatch
- prepared for international shipping
- waiting for the carrier booking to be created
So please don’t worry if you don’t receive tracking immediately after placing your order.
How will I receive my tracking number?
Once the shipment has been created, tracking information will normally be sent by email or made available through your order information.
The tracking link should allow you to follow the parcel as it moves through the carrier network.
Why does tracking sometimes show no movement?
This can happen for several perfectly normal reasons.
For example:
- the shipping label has been created but the parcel has not yet been collected
- the carrier has collected the parcel but has not completed the first scan
- the parcel is moving between distribution hubs
- an international shipment is being processed through customs
- tracking systems have not yet updated
A short period without a tracking update does not necessarily mean there is a problem.
International tracking
For UK and other non-EU destinations, tracking may occasionally pause while the parcel is:
- awaiting customs clearance
- being inspected
- transferred to a local delivery partner
- waiting for import charges to be paid
Once customs processing is complete, tracking will normally begin updating again.
My tracking says “label created”
This usually means the carrier booking has been made but the parcel has not yet received its first physical scan.
The parcel may still be at the supplier awaiting collection or may simply be between the warehouse and the carrier’s first processing point.
My tracking hasn’t updated for several days
If there has been no movement for an unusual period, contact us and we’ll check the shipment.
Please include:
- your order number
- business name
- tracking number, if available
We can then investigate with the supplier or carrier where necessary.
My tracking says delivered, but I don’t have the parcel
Before contacting us, it’s worth checking:
- reception or front desk
- neighbouring businesses
- safe-place locations
- staff members who may have accepted the delivery
- any proof-of-delivery information provided by the carrier
If the parcel still can’t be located, let us know and we’ll help investigate.
Still need help?
Email us at hello@frenchsoapwholesale.com with your order number and we’ll be happy to help.