Refund policy

 

French Soap Wholesale supplies goods to businesses and trade customers. Our returns policy therefore applies to business-to-business purchases.

Returns

If you wish to return an item, please contact us within 14 days of receiving your order at returns@frenchsoapwholesale.com.

Returns must be agreed with us in advance. Products must be unused, unopened, in their original packaging and in a condition suitable for resale.

Unless the goods are faulty, damaged or supplied incorrectly, return shipping costs are the responsibility of the customer. Original delivery charges are not refundable.

Please do not return goods without contacting us first, as unauthorised returns may not be accepted.

Damaged, defective or incorrect goods

Please inspect your order when it arrives.

If any products are damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, and include photographs where appropriate.

We will assess the issue and, where appropriate, arrange a replacement, credit or refund. If we require damaged or incorrect goods to be returned, we will arrange or reimburse the reasonable return shipping cost.

Products that cannot be returned

For hygiene and product-integrity reasons, we cannot accept returns of soaps or other personal-care products that have been opened, used, unwrapped or otherwise removed from their original saleable condition, except where the product is defective.

We may also be unable to accept specially ordered, personalised or clearance products unless they are faulty or were supplied incorrectly.

Change-of-mind returns

As French Soap Wholesale operates as a trade-only supplier, orders placed by professional customers do not benefit from the statutory consumer 14-day cooling-off right applicable to consumer distance sales.

However, we understand that circumstances can change. We may accept a return of unopened, resaleable stock requested within 14 days of delivery, subject to prior agreement.

Refunds

Once an authorised return has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will normally be made to the original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If you have not received an approved refund after 15 business days, please contact us at returns@frenchsoapwholesale.com

 

If you wish to return an item, please contact us within 14 days of receiving your order at returns@frenchsoapwholesale.com.

Returns must be agreed with us in advance. Once authorised, returns should be sent to:

French Soap Wholesale
4 Place Saint Sornin
86320 Lussac-les-Châteaux
France